Your Restaurant's
AI Receptionist
Every unanswered call is a table you didn't fill. Our AI handles reservations, waitlists, and guest enquiries 24/7 — so your team can stay on the floor where it matters.
- Takes reservations around the clock
- Manages waitlists and table availability
- Answers menu, allergy & event questions
- Sends automated reminders to cut no-shows
7-Day Free Trial · No Credit Card Required · Setup in 10 Minutes
Fine Dining Restaurant AI Demo
Hear the agent take a reservation, handle the waitlist, and answer menu questions.
Transcript of the demo call
- Receptionist: Hi, this is Mia at the Rustic Bistro. How can I help you today?
- Receptionist: Are you calling to make a reservation, ask a question about the restaurant, or place a takeout order?
- Caller: Hi Mia, this is Mimi. I'm calling because I'm looking for a restaurant for a small celebration and I wanted to get some information before making a reservation.
- Receptionist: Okay, Mimi, I can help with that. What kind of celebration are you planning?
- Caller: It's actually my husband's birthday, and we're thinking about having a nice dinner with close friends. Nothing too formal, but still special, hopefully.
- Receptionist: That sounds lovely, Mimi. Great. And how many people are you expecting for your husband's birthday dinner?
- Caller: Probably around 10 to 12 people.
- Receptionist: Got it. 10 to 12 is a nice size. Are you thinking about a regular dinner reservation, or were you considering a semi-private or private dining option?
- Caller: Ooh, I didn't even realize you offered private options. Can you tell me more about that?
- Receptionist: Yes, we have a semi-private dining area that can comfortably seat up to 14 guests.
- Receptionist: It's separated from the main dining room so it feels more intimate but still has a nice atmosphere. Would you like to know about costs or the menu next?
- Caller: That actually sounds ideal. Is there an extra cost for that space?
- Receptionist: There's no room fee, but we do have a minimum spend depending on the day and time.
- Receptionist: Would you like to hear what the typical minimum is for evenings and weekends?
- Caller: Yes, please.
- Receptionist: For evenings and weekends, it's typically around $800 total, including food and drinks. Would you like to talk about the menu options for your group?
- Caller: Yes, that actually sounds good. Tell me more.
- Receptionist: Yes. Our menu is modern Mediterranean, with plenty of vegetarian, vegan, and gluten-free choices, and we can also create a custom set menu just for your group if you'd like.
- Receptionist: Do you or your guests have any dietary restrictions or preferences I should keep in mind?
- Caller: A set menu actually might be easier. How does that work?
- Receptionist: Sure. For a custom set menu, we usually offer two or three choices for each course starters, mains and desserts, and then your guests can pick their favorites either ahead of time or on the day.
- Receptionist: Would you like to go ahead and use the semi-private area for your husband's birthday or are you still deciding?
- Caller: I'm actually wondering if you accommodate allergies as well.
- Receptionist: Yes, we take allergies very seriously. Our kitchen team is happy to make adjustments as long as we know ahead of time.
- Receptionist: Are you leaning toward booking the semi-private space for the birthday dinner?
- Caller: Um, maybe, but I'm also wondering what about the drinks? Like, do you offer wine pairings or cocktail packages?
- Receptionist: Yes.
- Caller: What do you do in terms of drinks?
- Receptionist: Yes, we do. We have optional wine pairings for each course, as well as a customized cocktail menu if you'd like something more festive.
- Receptionist: Are you thinking more about wine, cocktails, or just a standard drinks menu for the group?
- Caller: We'll decide that when we're there or maybe prior to it. I am wondering also, is there a time limit for the reservation?
- Receptionist: There's no strict time limit, but for larger groups, we usually plan on about two to two and a half hours so you can relax and enjoy the evening.
- Receptionist: Are you feeling ready to book the semi-private space or do you prefer a regular reservation for now?
- Caller: I think the semi-private space sounds good.
- Receptionist: For parties of eight or more, we like to ensure you have the best experience with a dedicated server.
- Receptionist: Let me take a few details and our events manager will call you back shortly to arrange everything. Do you already have a date in mind?
- Caller: We were thinking about Saturday the 22nd in the evening.
- Receptionist: Okay, Saturday the 22nd in the evening. Got it. Mimi, can I get your full name, please?
- Caller: It's Mimi Anderson.
- Receptionist: Thanks, Mimi Anderson. What's the best phone number for our events manager to reach you?
- Caller: It's, uh, [phone number].
- Receptionist: Thank you for calling the Rustic Bistro. Have a great day.
+120%
More Reservations
0 min
Phone Wait Time
+120%
More Reservations
0 min
Phone Wait Time
<1s
Response Time
24/7
Always Available
Everything Your Restaurant Needs
From the first call to a confirmed cover — our AI handles it all so your team can deliver an exceptional dining experience.
24/7 Reservation Booking
Guests book tables at any hour — late nights, weekends, holidays. Your host stand doesn't need to be staffed for reservations to come in.
Waitlist Management
AI adds guests to the waitlist, estimates wait times, and notifies them when their table is ready — all without tying up your staff.
Automated Reminders
SMS and email reminders sent before each reservation. Guests confirm or reschedule automatically — dramatically cutting no-shows.
Menu & Event Inquiries
AI answers questions about the menu, dietary options, private dining, and special events — freeing your team to focus on the dining room.
Special Occasion Handling
Captures dietary restrictions, seating preferences, celebrations, and custom requests — so every guest feels expected and cared for.
Group & Private Dining
Handles enquiries for large parties and private events, collects requirements, and routes them to the right person — effortlessly.
Works for Any Type of Restaurant
Fine dining, casual bistro, or a neighbourhood favourite — our AI adapts to your style, menu, and booking system.
How It Works
From missed call to confirmed reservation — in seconds.
Guest Calls In
A guest calls to book a table, join the waitlist, or ask about the menu. The AI answers immediately — no hold, no voicemail.
AI Takes the Booking
Collects party size, date, time, dietary needs, and special occasions. Answers questions and handles rescheduling on the spot.
Table Confirmed
Reservation added to your system instantly. Guest receives an SMS confirmation and a reminder before their visit.
Loved by Restaurants
Operations teams that never want to go back to a ringing phone.
"We were losing reservations every night when the phone went unanswered. Since Sona went live, our covers are up 120% and our team can actually focus on the guests in front of them — not the phone."
General Manager
Fine Dining Restaurant, Chicago
"The no-show problem was killing us on weekends. The AI sends reminders, handles cancellations, and fills the slot automatically. It's changed how we run the floor completely."
Owner
Modern Bistro, San Francisco
Restaurant AI Receptionist FAQ
What restaurant operators ask before switching the phone over.
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Table, Every Night?
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