SONA FOR LAW FIRMS
Every missed call is a missed retainer.
A caller with a new matter wants to speak to a firm today. Sona picks up, runs a structured intake, books the consultation, and briefs the attorney, even at 2 AM.
Free to start, no card. Paid plans include a local number.
Harbor & Finch, this is Sona, the firm's AI assistant. How can I help you today?
I was rear-ended last week and the insurance company keeps calling me. I think I need a lawyer.
I'm sorry that happened — you're in the right place. Two quick questions so the right attorney can review: were you injured, and have you spoken to the insurer yet?
My neck's been hurting, and no — I've been ignoring their calls.
That's exactly what the consultation is for. Ms. Finch can see you tomorrow at 2:00 or Thursday at 10:30 — which works?
Tomorrow at 2, please.
You're set for tomorrow at 2:00 PM, and Ms. Finch will have your intake notes before you walk in.
While it talked
Consult booked · intake memo filed
The problem
Clients hire the firm that picks up.
What it costs
First pickup
signs the client
Callers with a case don't leave voicemails — they dial the next firm on the list. The firm that answers first is usually the one retained.
Saturday night
can't wait until Monday
A crash on Sunday afternoon or an arrest on Saturday night turns into a phone call long before Monday's office hours. Whoever answers it takes the intake.
9–5
is exactly when you can't answer
Court, depositions, client meetings: the phone rings hardest during the hours your team is paid to be unreachable.
Use cases
Intake gets done while you're in court.
New-client intake
Captures matter type, urgency, opposing parties, and how they found you, structured and in your inbox before the call ends.
Illustrative call · New client intake
I was rear-ended last week and the insurance company keeps calling me. I think I need a lawyer.
I'm sorry that happened — you're in the right place. Two quick questions so the right attorney can review: were you injured, and have you spoken to the insurer yet?
Consultation booking
Reads the consultation hours you set, books the slot inside the call, and emails your team the booking with a calendar file.
Urgent-matter triage
Court notice? Custody issue? Sona detects urgency, warm-transfers to the on-call attorney, and briefs them mid-transfer.
Existing-client calls
Takes the client's name and matter and puts them through to the attorney or paralegal on your list, or takes a message when they're in court.
After-hours coverage
Nights, weekends, trial weeks. Sona answers like your best receptionist on their best day.
Messages, not voicemail
Name, number, matter and urgency for every call Sona can't finish itself, in your inbox before the caller hangs up.
Try it yourself
The questions law firms get all day.
Type as the caller
Don't take our word for it. Interrogate it.
Type what a customer would say on the phone. The replies come from a canned table for a fictional business — a real deployment answers from your own documents.
Waiting for your first line
The panel
Every call lands somewhere. That somewhere is open.
Harbor & Finch Law is a seeded law firm workspace running the real dashboard — two weeks of calls, transcripts, bookings and agent config. A five-attorney general practice in Manhattan. Intake calls, an on-call attorney who was mid-deposition, and the consultations that came out of it.
- No sign-up
- No card
- Read-only
- Sample data
Read-only account
Viewerlawyer.viewer@example.com
Password
SonaDemo2026!
Takes you to the sign-in page with both fields already filled — press Sign in. No card, nothing to sign up for, nothing to cancel.
Where to look first
Every call, transcribed
01Open the rear-end collision call. The intake questions, the parties captured for the conflict check, and the point where Sona declines to say whether there's a case.
/dashboard/calls →Urgent, marked urgent
02An emergency custody motion came in while the on-call line was busy. Sona took the county and the hearing date and flagged it high rather than dropping it into voicemail.
/dashboard/messages →Consultations on the book
03Six consults across every state a booking reaches — including the one that moved and the one that never showed.
/dashboard/appointments →The instruction that keeps it legal
04The intake prompt, the tool allowlist, and the version history back to the config the firm launched on. Read the diff between v2 and today.
/dashboard/agents →
Read-only means read-only: open every page, read every transcript, filter every list, change nothing. Editing, activating an agent, buying a number and inviting a teammate are blocked in the panel and again in the database. The callers and bookings are invented; the pipeline and the compliance copy they came from are the ones your own workspace would run.
Pricing
Less than a Tuesday of missed calls.
The Free plan takes no card and holds your workspace. Every paid plan is the whole receptionist, and every account ships with a daily spend cap.
Minutes are metered per second. Unanswered and blocked calls cost nothing.
Free
For getting your workspace ready before you commit.
$0
NO CARD · UPGRADE ANY TIME
No phone line or receptionist
Your workspace, no card
Knowledge base and booking availability
Invite your team
No phone line or receptionist — pick a plan to go live
Everything carries over when you upgrade
Starter
For the solo shop that keeps missing calls.
$66
PER MONTH, BILLED $790 / YEAR
250 minutes / mo, then 40¢/min
1 local number
Every receptionist skill, day one
The full voice library
90-day call archive
Email support
Pro
Lowest listed rate
For teams whose phone is the sales channel.
$166
PER MONTH, BILLED $1,990 / YEAR
700 minutes / mo, then 30¢/min
3 local numbers
Everything in Starter
A/B test voices, models & scripts
12-month call archive
Priority email support
Scale
For multi-location and high-volume businesses.
Custom
POOLED MINUTES · VOLUME RATES
Pooled minutes, volume rates
Numbers for every location
Everything in Pro
Call archive up to 5 years
A dedicated support contact
On every paid plan
24/7 answering
Calendar booking
Warm transfer
Message taking
Transcripts & call summaries
Repeat-dialer protection
Email alerts to your team
Conditional forwarding from your line
Setup help included, no fee
Overage rates, the comparison table, and what counts as a minute: see the full pricing breakdown
FAQ
Questions law firms actually ask.
Does Sona give legal advice?
Never. Sona is intake-only: it gathers facts, books consultations, and routes calls. Anything resembling an advice question is deflected to an attorney, and every transcript proves it.
Is caller information confidential?
Calls are encrypted in transit, stored in your firm's workspace, and not used to train AI models. Access is role-based: editors change the setup, viewers only read. Recording is off unless you turn it on, and recordings are deleted after the retention period you set, never later than your plan's archive allows.
What happens on urgent calls?
Sona detects urgency — court dates, custody, arrests — and warm-transfers to your on-call attorney with a spoken briefing. If nobody picks up, it takes a structured message and emails the team immediately.
Can it help with conflict checks?
Sona captures the names of all parties during intake, so your team can run a proper conflict check before the consultation. No more discovering a conflict in the meeting itself.
Will callers hang up on an AI?
Sona discloses it's an AI in the first sentence, then answers at midnight the way it does at noon. Callers stay for the same reason they leave voicemail-only firms: it actually helps.
Start free. Go live when you’re ready.
Create a workspace and get your knowledge base and team ready at your own pace. When you choose a plan you build your receptionist and pick the local number Sona answers on, and everything you set up carries over.
Your line keeps ringing where it does today until you forward it to Sona.