Can Sona handle patient health information?

Not yet. Sona isn't set up for protected health information, and we don't offer a business associate agreement (BAA) today, so our Terms don't allow patient information through it. Talk to us before you set anything up.

Can patients book and reschedule appointments over the phone?

Yes. The AI checks open times in your Sona schedule, one schedule for the whole clinic, books the appointment, and handles reschedules and cancellations after checking the calling number and the name on the booking. It doesn't call or message patients before their visits. Practice-software integrations are on the roadmap, not shipped.

Can it answer common patient questions?

Yes. During setup you provide your services, session lengths, pricing, opening hours and clinic policies. The AI answers those questions directly so your front desk is not repeating the same explanations all day.

What happens if a patient needs to speak to a therapist?

You set the rules for what gets escalated. When a caller raises something clinical or urgent, the AI offers a warm transfer to your staff, with a short brief first, rather than handling it itself; if nobody takes the call, it takes a message. Sona gives no medical advice and is not an emergency service: it is instructed to tell a caller who describes an emergency to hang up and dial 911.

How much does an AI receptionist cost for a clinic?

Talk to us first: on a 30-minute call with our team we work out what Sona can take on for your clinic without patient health information. Published plans start at $99 a month, talk time is metered per second, and there's no setup fee.

For Physiotherapy & Rehabilitation Clinics

Your Clinic's
AI Receptionist

Your front desk is busy enough. Our AI handles patient scheduling and everyday clinic questions 24/7, and passes anything clinical to your staff, so your team can focus on patient care.

Books and reschedules patient appointments 24/7
Answers hours, location and pricing questions
Checks name and calling number before any change
No medical advice: clinical calls go to your staff

Talk to us Play the Sample Call

Talk to us first · We don't offer a BAA today · A 30-minute call with our team

Sample call

Physiotherapy Clinic AI Call

Scripted example: the AI takes a call, books a first session, and leaves a medical question for the therapist.

SonaThanks for calling Kettlewood Physiotherapy. This is Sona, the clinic's AI receptionist. How can I help?

CallerHi. I'd like to book a first appointment, please.

SonaYes, I can book your first assessment. Is there a day that suits you?

CallerThursday, if you have anything after work.

SonaOn Thursday I have 5:15 or 6:00 in the evening. Which would you like?

Caller5:15, please. Should I stop lifting weights until then?

SonaThat's one for the therapist, since I can't give medical advice; they'll go over it with you at the visit. What name should I book under, and is this the best number for you?

CallerJordan Ellis. Yes, this number's fine. Where do I park?

SonaYou can park in the lot behind the building. Wear something loose, and arrive ten minutes early to check in.

CallerGreat, thank you.

SonaYou're booked, Jordan: Thursday at 5:15 PM for a first assessment. See you then.

0:00/1:15

5:15

First Visit Booked

None

Medical Advice Given

Read the full transcript

0:00
SonaThanks for calling Kettlewood Physiotherapy. This is Sona, the clinic's AI receptionist. How can I help?
0:08
CallerHi. I'd like to book a first appointment, please.
0:13
SonaYes, I can book your first assessment. Is there a day that suits you?
0:20
CallerThursday, if you have anything after work.
0:24
SonaOn Thursday I have 5:15 or 6:00 in the evening. Which would you like?
0:31
Caller5:15, please. Should I stop lifting weights until then?
0:36
SonaThat's one for the therapist, since I can't give medical advice; they'll go over it with you at the visit. What name should I book under, and is this the best number for you?
0:51
CallerJordan Ellis. Yes, this number's fine. Where do I park?
0:57
SonaYou can park in the lot behind the building. Wear something loose, and arrive ten minutes early to check in.
1:06
CallerGreat, thank you.
1:09
SonaYou're booked, Jordan: Thursday at 5:15 PM for a first assessment. See you then.

For healthcare practices, Sona starts with a conversation: it isn't set up for patient health information yet, and we don't offer a business associate agreement (BAA) today. Talk to us before you set anything up.

24/7
Scheduling Line
ID
Checked First
Warm
Staff Handoff
EN-US
English

Built for the Clinic Front Desk

The Calls Between Sessions

From the first patient call to a booked visit, our AI handles scheduling and everyday questions so your team can focus on healing.

24/7 Patient Scheduling
Patients book, reschedule or cancel appointments at any time, without waiting for clinic hours. Your front desk stays free for the patients who are already there.
Everyday Clinic Questions
Hours, location, parking, prices, session lengths and what to bring, answered from your own documents, so your admin team spends less time on the phone.
Reschedules and Cancellations
The can-I-move-Thursday calls that stack up between sessions: old slot released, new one booked, and your cancellation policy explained word for word as you wrote it.
Identity Before Changes
Before it moves or cancels a visit, Sona looks only at bookings made from the number calling and checks the name the visit was booked under.
Clinical Calls to Your Staff
Sona gives no medical advice. A caller with a question about pain or treatment is offered your staff by warm transfer, with a short brief first, or a callback from the clinic.
Evenings and Weekends
You choose what happens after hours: book from the same schedule, answer the same questions, or take a message. Anything Sona can't finish waits as a message in your dashboard inbox.

Works Across All Physiotherapy Specialties

Solo practitioner or multi-therapist clinic: our AI books visits on one shared schedule, answers from your own notes and stays out of the clinical side.

Sports Rehabilitation
Post-Surgery Recovery
Chronic Pain Management
Spinal Therapy
Pediatric Physio
Neurological Rehab
Women's Health
Manual Therapy

How It Works

From patient inquiry to a booked first session.

Patient Calls In
A new or returning patient calls to book, reschedule, or ask a question. The AI answers day or night and says it's an AI first.
AI Handles the Details
Books the appointment from your real openings, checks name and calling number before any change, and answers everyday questions. Clinical questions go to your staff instead.
Appointment Confirmed
The AI reads the time back before booking, and the visit goes on your Sona schedule. Your team sees the transcript and call summary in the dashboard.

Two Everyday Clinic Calls

Scripted examples, not patient calls: what the caller asked and how Sona handled it.

Example · Moving a visit
Something came up at work. Can I move Tuesday's appointment to later in the week?
What Sona did
Sona found the booking made from the number calling, checked the name it was booked under, released Tuesday's slot, booked Friday at 8:30 and read the new time back.
Example · After hours
Do you take my insurance plan, and is there parking at the clinic?
What Sona did
Sona read the plans the clinic lists and its self-pay rate from the clinic's own notes, said the front desk confirms coverage at check-in, and pointed the caller to the lot behind the building.

Clinic AI Receptionist FAQ

What clinic managers ask before automating the front-desk phone. Start with the first one: it decides whether Sona fits your clinic today.

Talk to us first

Ready to Give Your Team
Time Back?

See how the AI would handle your clinic's calls. On a 30-minute call, our team goes through what Sona can and can't take on before anything is set up.

Talk to us Play the Sample Call

Talk to us first · We don't offer a BAA today · A 30-minute call with our team

Your Clinic'sAI Receptionist

Physiotherapy Clinic AI Call

The Calls Between Sessions

24/7 Patient Scheduling

Everyday Clinic Questions

Reschedules and Cancellations

Identity Before Changes

Clinical Calls to Your Staff

Evenings and Weekends