SONA FOR MEDICAL CLINICS
Care for callers before the visit starts.
Your staff is with patients. The phone doesn't know that. Sona answers every call, books and moves visits, passes refill requests to your nurse line, and escalates anything urgent. It never diagnoses; it always helps.
For healthcare practices, Sona starts with a conversation: it isn't set up for patient health information yet, and we don't offer a business associate agreement (BAA) today. Talk to us before you set anything up.
Cedar Grove Family Medicine, this is Sona, the clinic's AI receptionist. How can I help?
I have a physical with Dr. Alvarez on Thursday, but I have to travel for work. And I'm almost out of my blood-pressure medication.
Let's fix both. For the physical, I have next Tuesday at 8:40 or Wednesday at 3:15 — any preference?
Tuesday early is perfect.
Done — Tuesday at 8:40. I've left your refill request for the nurse line, and they'll call you back today. Anything else?
No, that's everything. Thanks!
While it talked
Rescheduled + refill routed
The problem
Busy lines turn into empty appointment slots.
What it costs
Every hold
is a patient deciding to hang up
Patients hang up, call back, and clog the line again, and your staff pays for it in interruptions all day long.
Empty slots
start as unanswered calls
Patients who can't reach you to move a visit simply don't come. The slot dies empty, and the schedule lies about your day.
24/7
is when symptoms happen
Symptoms don't wait for office hours. A calm voice that books the morning's first slot beats a voicemail box.
Use cases
Your staff stays with the patient in front of them.
Appointment scheduling
Books, moves, and cancels visits against the availability you set in the dashboard, one schedule for the clinic.
Illustrative call · Reschedule + refill
I have a physical with Dr. Alvarez on Thursday, but I have to travel for work. And I'm almost out of my blood-pressure medication.
Let's fix both. For the physical, I have next Tuesday at 8:40 or Wednesday at 3:15 — any preference?
Refill requests, written down
Takes a structured message — who's calling, how to reach them, what they need — and puts it in your team's inbox, marked urgent when it is. Nothing scribbled, nothing lost.
Urgent-call escalation
Sona is not an emergency service: it is instructed to tell a caller describing an emergency to hang up and dial 911. Urgent-but-not-emergency calls get a warm transfer to staff, with a briefing.
New-patient questions
Which plans you take, what to bring, where to park — answered from your own documents, the same way every time.
Identity before details
Before it moves or cancels a visit, Sona matches the caller's name to the booking, and only looks up bookings made from the number they're calling from.
Results & portal questions
Walks patients through portal access and messages your team when a clinician needs to call back.
Try it yourself
The questions medical clinics get all day.
Type as the caller
Don't take our word for it. Interrogate it.
Type what a customer would say on the phone. The replies come from a canned table for a fictional business — a real deployment answers from your own documents.
Waiting for your first line
The panel
Every call lands somewhere. That somewhere is open.
Cedar Grove Family Medicine is a seeded medical clinic workspace running the real dashboard — two weeks of calls, transcripts, bookings and agent config. A four-provider family practice in Chicago, with call recording off. Same-day sick visits, refills routed to the nurse line, and the calls Sona refuses to triage.
- No sign-up
- No card
- Read-only
- Sample data
Read-only account
Viewerdoctor.viewer@example.com
Password
SonaDemo2026!
Takes you to the sign-in page with both fields already filled — press Sign in. No card, nothing to sign up for, nothing to cancel.
Where to look first
A same-day slot, without triage
01The pediatric fever call: a same-day slot booked and the nurse line flagged while the parent is still on the phone.
/dashboard/calls →Refills, routed
02A blood-pressure refill with the pharmacy on file, and a post-op question that arrived while the nurse line was engaged — marked high, not queued behind the bookings.
/dashboard/messages →Disclosure fixed, recording off
03The region profile decides the recording notice and the AI disclosure; neither is a checkbox a clinic can quietly turn off. This is the page that says so.
/dashboard/settings/compliance →The guardrails
04Symptom triage and result interpretation are named as forbidden topics in the config, not hoped for in the model. Read them next to the transcript.
/dashboard/agents →
Read-only means read-only: open every page, read every transcript, filter every list, change nothing. Editing, activating an agent, buying a number and inviting a teammate are blocked in the panel and again in the database. The callers and bookings are invented; the pipeline and the compliance copy they came from are the ones your own workspace would run.
Pricing
Less than a Tuesday of missed calls.
Every paid plan is the whole receptionist, and every account ships with a daily spend cap. For a healthcare practice, talk to us before you set anything up.
Minutes are metered per second. Unanswered and blocked calls cost nothing.
Free
For getting your workspace ready before you commit.
$0
NO CARD · UPGRADE ANY TIME
No phone line or receptionist
Your workspace, no card
Knowledge base and booking availability
Invite your team
No phone line or receptionist — pick a plan to go live
Everything carries over when you upgrade
Starter
For the solo shop that keeps missing calls.
$66
PER MONTH, BILLED $790 / YEAR
250 minutes / mo, then 40¢/min
1 local number
Every receptionist skill, day one
The full voice library
90-day call archive
Email support
Pro
Lowest listed rate
For teams whose phone is the sales channel.
$166
PER MONTH, BILLED $1,990 / YEAR
700 minutes / mo, then 30¢/min
3 local numbers
Everything in Starter
A/B test voices, models & scripts
12-month call archive
Priority email support
Scale
For multi-location and high-volume businesses.
Custom
POOLED MINUTES · VOLUME RATES
Pooled minutes, volume rates
Numbers for every location
Everything in Pro
Call archive up to 5 years
A dedicated support contact
On every paid plan
24/7 answering
Calendar booking
Warm transfer
Message taking
Transcripts & call summaries
Repeat-dialer protection
Email alerts to your team
Conditional forwarding from your line
Setup help included, no fee
We’ll go through overage rates, what counts as a minute, and what Sona can do for your practice. Talk to us (opens in a new tab)
FAQ
Questions medical clinics actually ask.
Can we use Sona for patient calls?
Not yet. Sona isn't set up for protected health information, and we don't offer a business associate agreement (BAA) today, so our Terms don't allow patient information through it. Talk to us before you set anything up.
Does Sona give medical advice?
No. Sona schedules, routes, and informs. Symptom questions go to your clinical team, and Sona is not an emergency service: it is instructed to tell a caller who describes an emergency to hang up and dial 911.
How does it verify who's calling?
Before it moves or cancels a visit, Sona matches the caller's name to the booking, and it only looks up bookings made from the number they're calling from.
Can it work with our EHR?
Not today. Sona books against the availability you set in the dashboard, and refill and callback requests arrive as structured messages your team can act on in seconds. EHR and calendar integrations are on the roadmap, not shipped.
What languages does it speak?
English. More languages are on the roadmap; until then a patient who needs one is offered your staff or a message.
Healthcare starts with a conversation.
Sona isn’t set up for patient health information yet, and we don’t offer a business associate agreement today. Talk to us before you set anything up, and we’ll tell you what it can and can’t do for your practice.