Busy in the Chair?
Sona Answers.
Your hygienist is mid-cleaning and the front desk is checking someone in. Sona answers, says it's an AI, books exams and cleanings inside the call, and routes urgent calls by your rules.
- Books exams and cleanings inside the call
- Moves and cancels visits after an identity check
- Routes the calls your rules mark urgent
- Answers evenings and weekends like a weekday morning
Talk to us first · We don't offer a BAA today · A 30-minute call with our team
After-Hours Dental Call
Scripted example: a new patient books a first visit at 8 AM.
SonaThanks for calling Larkmere Dental. This is Sona, the practice's AI receptionist. The office is closed for the evening, but I can book a visit or take a message.
CallerHi. I just moved to the area and I need a new dentist. Could I come in for a first visit soon?
SonaWelcome to the area. I can book your first visit now. Tomorrow I have 8:00 AM or 11:20 AM. Which works better?
CallerEight o'clock, please. I can come in before work.
SonaWhat name should I book it under, and is this the best number to reach you?
CallerIt's Dana, and yes, this is my cell.
SonaThanks, Dana. So that's a new-patient visit tomorrow at 8:00 AM, under your name and this number. Shall I book it?
CallerYes, please book it.
SonaYou're booked as a new patient for 8:00 AM tomorrow at Larkmere Dental.
CallerGreat, thanks. That's everything I needed.
SonaYou're welcome, Dana. The team will see you at 8:00 tomorrow morning.
8 AM
Next-Day Visit
New
Patient Booked
Read the full transcript
- 0:00
SonaThanks for calling Larkmere Dental. This is Sona, the practice's AI receptionist. The office is closed for the evening, but I can book a visit or take a message.
- 0:13
CallerHi. I just moved to the area and I need a new dentist. Could I come in for a first visit soon?
- 0:23
SonaWelcome to the area. I can book your first visit now. Tomorrow I have 8:00 AM or 11:20 AM. Which works better?
- 0:33
CallerEight o'clock, please. I can come in before work.
- 0:38
SonaWhat name should I book it under, and is this the best number to reach you?
- 0:46
CallerIt's Dana, and yes, this is my cell.
- 0:51
SonaThanks, Dana. So that's a new-patient visit tomorrow at 8:00 AM, under your name and this number. Shall I book it?
- 1:01
CallerYes, please book it.
- 1:03
SonaYou're booked as a new patient for 8:00 AM tomorrow at Larkmere Dental.
- 1:10
CallerGreat, thanks. That's everything I needed.
- 1:13
SonaYou're welcome, Dana. The team will see you at 8:00 tomorrow morning.
For healthcare practices, Sona starts with a conversation: it isn't set up for patient health information yet, and we don't offer a business associate agreement (BAA) today. Talk to us before you set anything up.
24/7
Scheduling Line
ID
Name + Number
Brief
Before Transfer
EN-US
English
Calls Sona Handles While You're Chairside
The calls that interrupt a cleaning or come in after close: booked, moved, answered or passed on, by the rules your practice writes down.
Exams & Cleanings Booked
Offers real openings from the availability you set in the dashboard, reads the time back before it books and never double-books a start time, so a new patient can hang up with a visit.
Urgent Calls Go Where You Say
Calls you mark urgent ring the on-call dentist, briefed first. Sona is not an emergency service: it is instructed to tell a caller describing an emergency to hang up and dial 911.
Moves & Cancellations
Handles the “can I move my cleaning?” calls once the caller's name matches the booking and the number they're calling from. The old slot opens up for the next patient.
Answers From Your Documents
Which plans you're in network with, what a first visit includes, where to park: answered from your own documents. When Sona isn't sure, it says so and takes a message.
Evenings & Weekends
Lunch hours, evenings and weekends are answered like a weekday morning. Bookings land on your Sona schedule, and messages wait in the dashboard inbox for when the office opens.
Messages, Not Voicemail
When nobody can pick up, Sona takes a message: name, number, reason and urgency. Where email alerts are on, your team gets an email for each booking with a calendar file.
General, Family or Specialist
Whatever your practice focuses on, Sona keeps one shared schedule for the whole office and handles each call by the rules you write down.
What Happens When a Patient Calls
A ringing phone becomes a booked chair, a message or a warm transfer.
The Line Rings
Your line forwards to your Sona number when it's busy, after hours or all the time, as you choose. Sona picks up and says it's an AI.
Sona Books or Routes
It books or moves the visit inside the call, answers from your documents, takes a message, or briefs your team and transfers.
The Desk Catches Up
The transcript and call summary sit in your dashboard, and the booking is already on your Sona schedule.
Two Calls From a Dental Week
Scripted examples of the calls a dental front desk fields each week.
Example · Reschedule
A patient calls while the front desk is at lunch to push a cleaning to later in the month.
What Sona did
Sona matched the name to the booking and the calling number, released the old slot and booked a new time the caller picked, reading it back first.
Example · Urgent call
On a weekday afternoon a caller says a crown came off and the tooth is sore.
What Sona did
The practice's rules mark a lost crown urgent, so Sona rang the front desk, briefed whoever answered and connected the caller once they pressed a key to accept.
Questions Dental Offices Ask
Straight answers for dentists and office managers weighing Sona.
One Conversation
Before Anything Is Set Up
Book a 30-minute call with our team. We'll go through what Sona can and can't do for a dental practice, and whether it fits yours.
Talk to us first · We don't offer a BAA today · A 30-minute call with our team